Customer Service Representative Receptionist Collision Repair Job at Erie-LaSalle Body Shop Inc, Chicago, IL

SVh3ejdvR3ZFM1FZN2JhV2t2TndNV1BDaUE9PQ==
  • Erie-LaSalle Body Shop Inc
  • Chicago, IL

Job Description

Benefits:

401(k) matching

Competitive salary

Paid time off

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive a high volume of inbound calls and emails

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Refer to premade scripts for a variety of customer service topics

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Meet personal and team quotas

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

Job Tags

Similar Jobs

i4 Search Group

Assistant Nurse Manager - Flight RN Job at i4 Search Group

 ...To Apply for this Job Click Here Position Title: Assistant Nurse Manager Location: Garden City, KS Shift: Variable...  ...~ Valid drivers license ~ Preferred: ~2 years of previous flight nursing ~612 months of clinical leadership experience ~ Certification... 

Morrison Healthcare

PORTER (FULL TIME) Job at Morrison Healthcare

 ...Job Description We are hiring immediately for full time PORTER positions. Location: Spartanburg Medical Center - 101 East...  ...food and nutrition services company supporting more than 1,000 hospitals and healthcare systems across 46 states, many of which are recognized... 

Home Instead

Home Care Aide - Weekly Pay Job at Home Instead

 ...values passion and rewards caregivers with competitive benefits. Home Instead provides a variety of non-medical services that allow seniors to remain in their home and meet the challenges of aging with dignity, care and compassion.\n \n Job Description\n \n We call our... 

FocusGroupPanel

Online Survey Researcher WorkatHome Job at FocusGroupPanel

Work From Home, Entry Level Data Entry Clerk As A Research ParticipantWe are looking for people who want to work remotely from home. You'll need an Internet connection and a mobile device or computer.We need folks who want to do tasks, micro tasks, work at home opinion... 

Prime Staffing

Travel LPN / LVN - $1,600 per week - Urgently Hiring Job at Prime Staffing

 ...preferences, to ensure that each placement is a success. We offer a wide range of staffing services including temporary, temp-to-perm, and direct hire placements. Our extensive network of qualified candidates includes nurses, allied healthcare professionals, corporate...