Job Description

Job Description

Job Description

Read before applying: Only considering candidates with 3+ years IT support experience AND a stable job history.

We’re ISNY, a fast-growing Inc. 5000 IT & Cybersecurity company serving NYC. We’re looking for a IT Systems / Network Administrator to join our team (fully remote).

About ISNY
ISNY is a top-tier IT solutions provider based in NYC, recognized as an Inc. 5000 company . We deliver innovative, scalable, and secure technology solutions with exceptional customer service.

Role

We’re looking for an IT Systems / Network Administrator to join our higher-tier Help Desk / Escalation team . This role is the go-to for complex issues that go beyond day-to-day support. You’ll handle advanced troubleshooting, system administration, and network support to keep client environments secure, stable, and efficient.

Responsibilities

• Act as an escalation point for advanced tickets from the Help Desk team
• Administer and maintain Microsoft 365 (Exchange, Teams, SharePoint, Intune)
• Administer and troubleshoot Windows Server environments (AD, GPO, file/print services)
• Support and troubleshoot network infrastructure (firewalls, switches, VPNs, VLANs, WiFi)
• Manage accounts, permissions, and security policies
• Document troubleshooting steps, fixes, and client environment details in real time
• Collaborate directly with clients to resolve recurring issues and improve reliability

Required Experience

3+ years experience in an MSP or IT support environment

• Strong troubleshooting skills across Windows desktops, servers, and Microsoft 365
• Working knowledge of networking (firewalls, VPNs, VLANs, WiFi)
• Proven ability to resolve escalated issues efficiently
• Excellent communication and customer service skills
• Highly responsible, organized, and eager to grow

Must Haves

• Extremely committed and responsible
• Strong troubleshooting skills
• Quick learner, resolution-oriented, hungry to grow
• Excellent customer service skills (phone & email)
• Self-starter who looks for ways to improve processes & services

⚠️ Important: Stability matters. If you have a history of multiple short-term jobs, please do not apply.

Nice to Have

• Industry certifications (Microsoft, CompTIA, Cisco)
• Experience with PSA/RMM tools (Autotask, ConnectWise, N-able, etc.)
• Exposure to cloud hosting platforms (Azure, AWS)

Benefits

• PTO & vacation
• Contributions toward health benefits
• Paid training & certification support
• Competitive pay

If you excel at solving complex IT challenges and want to grow in a fast-paced MSP environment, apply today and help us deliver world-class support to our clients.

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