Job Description
System AdministratorPhoenix, AZ - Must be local to Phoenix AZAbout KAEDIXKAEDIX exists to change how the world constructs fundamentally. Join us in pursuing transformational change in every aspect of AEC. Were made up of brilliant engineers, manufacturers, programmers, and other generalists who are united by the notion that to make great things intelligently is a worthy pursuit. Building Today. Transforming Tomorrow. About the PositionKAEDIX is seeking a highly capable System Administrator (Contractor) to manage our internal IT systems across a hybrid team. This role combines Tier 12 helpdesk responsibilities with ad-hoc strategic infrastructure ownership, including MDM, endpoint security, identity management, and SSO integrations supported by the CIO. Youll support daily tech operations, troubleshoot quickly, and proactively shape systems to support KAEDIX as we scale.Your Goal: Ensure seamless daily operations while building a secure, automated, and future-ready IT foundation.Key ResponsibilitiesHelpdesk & SupportProvide chat/email/phone support for team-wide IT issuesTroubleshoot macOS and Windows hardware/software issuesSupport Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)Resolve MFA, identity, and access issues via Microsoft Entra IDCoordinate device pickup, provisioning, and replacementsProvide onsite support in Phoenix for device swaps, conference gear, or connectivity issues Endpoint & Device ManagementProvision and maintain device inventory (Apple Business Manager)Administer Jamf for Apple devices (with future transition to Intune)Remote lock/wipe lost or offboarded devicesDeploy policies and profiles for compliance, security, and performanceSecurity & ComplianceMonitor and respond to Microsoft Defender for Endpoint alertsGenerate and review monthly device security reportsEnforce Conditional Access and MFA policiesSupport SOC2 readiness and basic compliance hardening User Lifecycle ManagementHandle onboarding and offboarding of users across M365 and SaaS toolsProvision RBAC-based access across key apps (e.g., Odoo, HubSpot, Todoist)Maintain rapid offboarding protocol: access revoked within 1 hour of requestProactive IT OperationsMonitor systems for preventative risk or performance issuesConduct quarterly IT infrastructure reviews and share roadmap recommendationsRecommend cost-effective tools or automations to improve workflows and security Strategic InitiativesLead MDM migration from Jamf to Microsoft IntuneDesign and implement SSO workflows for key platforms (e.g., Todoist, Miro, Gusto)Build automated provisioning scripts or workflows across SaaS stackPartner with leadership to plan Zero Trust security and device lifecycle automationSLA Expectations Onsite support in Phoenix may be requested for P1 or P2 issues involving devices or connectivity.Critical (P1): Device down, MFA failure, account lockoutFirst Response: < 15 minutesResolution Target: < 4 hoursHigh (P2): Odoo/HubSpot login issues, Defender alertsFirst Response: < 1 hourResolution Target: < 1 business dayRoutine (P3): New user setup, file access, hardware syncFirst Response: < 4 business hoursResolution Target: < 3 business daysQualificationsEducation & Experience3+ years in IT systems admin or support roles (including contractor/freelance experience)Experience managing both day-to-day IT and long-term systems designPrior work with small/hybrid or startup teamsTechnical SkillsExpertise in Microsoft 365 administration (Exchange, Teams, OneDrive, SharePoint)Hands-on experience managing Apple Business Manager and Jamf for Apple fleetsFamiliar with Microsoft Defender for Endpoint: monitoring, triage, and reportingComfortable with remote lock/wipe, compliance policies, and secure device provisioningFamiliar with SSO/SAML integrations and MDM migrationsComfortable scripting in PowerShell or BashCertifications (Preferred, but not required)Microsoft Certified: Modern Desktop Administrator AssociateMicrosoft Certified: Security, Compliance, and Identity FundamentalsJamf Certified Associate or 200-level+ certificationCompTIA Security+ or equivalentApple Certified Support Professional (ACSP)Soft SkillsClear and proactive communicatorComfortable with minimal oversight and high autonomyBias toward secure, scalable, and automated solutionsStrong follow-through and systems thinking mindsetWork EnvironmentContractor role with flexible, part-time hoursPrimarily remote, but must be available for onsite response in Phoenix when neededFast-paced, experimental culture where execution wins over perfectionRegular async collaboration with CIO and ops/tech teamsLightly structured environment initiative is critical
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KAEDIX
Job Tags
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