Job Description

Job Description

Job Description

Summary/Objective: The Systems Administrator is responsible for managing, maintaining, and securing the organization's computer systems, servers, and networks to ensure reliable operations and minimizing downtime. Key responsibilities include installing and configuring hardware and software, resolving technical issues, monitoring system performance, managing user access and permissions, performing data backups, and implementing security measures to protect against threats while maintaining excellent customer service. This position requires knowledge of the industry combined with desktop, networking, and systems troubleshooting and support.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Provide support to resolve incidents using the ITSM software.
• Perform problem management through troubleshooting to determine root cause.
• Provide training for business applications.
• Schedule and oversee hardware warranty repairs.
• Select and maintain IT hardware for the company.
• Develop new technologies for the company.
• Follow defined IT processes and procedures.
• Update and create knowledge base articles for IT staff and end users.
• Promote a team environment by assisting other team members on support issues when needed.
• Provide phone support as needed.
• Any other tasks as needed by the IT Manager.

Characteristic Duties:

• Strong customer service and interpersonal skills.
• Excellent verbal and written communication.
• The ability to communicate and interpret IT information to end-users.
• Problem-solving through troubleshooting.
• Attention to business-critical systems and responding accordingly.
• Willingness to learn and build IT and industry knowledge.
• The ability to work with a positive attitude in a team environment.
• The ability to work on multiple problems simultaneously.

Competencies:

Working knowledge of the following systems and technologies:

• Windows 10/11 environment
• Workstation hardware technologies (Desktops, laptops)
• Workstation Peripherals (Printers, scanners, phones, etc.)
• Windows Server 2019/2022/2025
• Active Directory
• Microsoft 365 Management
• Device Management Platforms (Intune, Google, etc.)
• VMware Management and Implementation
• Enterprise Anti-Virus Management
• Enterprise Accounting Systems
• Enterprise Network Management Tools
• Enterprise RMM Tools (Remote Monitoring and Management)
• Enterprise Firewall/Router Management and Implementation
• Competent with the following troubleshooting tools: Command Prompt, Task Manager, Resource Monitor, MMC, PowerShell, etc.

Supervisory Responsibility: None

Work Environment:

This job operates in a professional office setting within a manufacturing and warehousing environment. This role routinely involves standard office equipment such as telephones, computers, printers, filing cabinets and fax machines. Moderate noise (i.e. business office with computers, phones, printers and noise from manufacturing equipment). This list is not all inclusive.

Physical Demands:

While performing the duties of this job, the employee is frequently required to sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard. The employee may be required to lift/move up to 50 pounds.

Position Type and Expected Hours of Work:

This is a full-time position, and the hours of work and days are Monday through Friday, 8:00 a.m. to 5:00 p.m.

Travel: Between sites located in Elkhart, IN.

Required Education and Experience:

• Bachelor’s degree in computer science or comparable experience in information technology.
• 7+ years working experience in an enterprise environment with 100+ users.

Preferred Education and Experience:

• Industry certifications (Net+, A+, ITIL, HDI-DST, Microsoft Windows Server Hybrid, Sec+, VMware Certified Professional, etc.) preferred and/or equivalent industry experience.

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