FT/PT Front Desk Agent - Hilton Tucson El Conquistador Job at Hilton, Tucson, AZ

TDNvOTdJR2xGblljN2IrVm52bHhNMkRHZ0E9PQ==
  • Hilton
  • Tucson, AZ

Job Description

Job Description

Job Description



Scope:
Ensure exceptional guest satisfaction and optimize hotel revenue through efficient and courteous check-in/check-out processes and attentive coordination of guest services.

Primary Responsibilities:

  • Guest Registration & Check-Out:
    Promptly and courteously check guests in and out of the hotel using up-selling techniques to maximize room revenue. Prepare for group arrivals, departures, and VIP check-ins. Maintain awareness of all hotel events and functions during your shift.

  • Customer Service & Support:
    Respond to guest requests and inquiries in a timely, friendly manner. Promote hotel amenities, services, and facilities, and provide helpful information about local attractions and directions to enhance the guest experience.

  • Problem Resolution:
    Address and resolve minor guest issues independently to ensure satisfaction. Promptly escalate significant concerns, complaints, or disturbances to the supervisor.

  • Reservations & Coordination:
    Assist guests with reservations or coordinate with the central reservation system as needed.

  • Cash Handling & Reporting:
    Accurately handle guest payments and departmental accounting, including receipts, guest accounts, and credit transactions. Post all charges, complete daily cashier reports, prepare bank deposits, and reconcile cash drawers.

  • Security & Safety:
    Issue, control, and manage guest safe-deposit boxes in accordance with security procedures.

  • Night Audit Coverage:
    Be cross-trained to perform Night Audit duties, including balancing daily financial transactions and preparing audit reports.

  • Telephone & Communication Duties:
    Handle all incoming calls efficiently and professionally. Dispatch shuttle services and internal staff as necessary. Maintain a guest call log, respond to requests or complaints promptly, and ensure thorough follow-up.

  • Professional Presentation:
    Maintain a polished and professional appearance in accordance with company dress code and grooming standards.

  • Policy Adherence:
    Follow all hotel and company policies, procedures, and service standards consistently.

Job Tags

Local area, Shift work, Night shift,

Similar Jobs

Advancio, Inc

Software Developer Junior based in U.S.A Job at Advancio, Inc

 ...looking for a motivated and detail-oriented Junior Developer to join our growing tech team...  ...in their career who is passionate about software development and eager to learn and grow...  ..., you will work closely with senior engineers to build, maintain, and improve web and/... 

Catering Connection Santa Barbara

Event Coordinator Job at Catering Connection Santa Barbara

 ...infusing new energy and a shared love for creating unforgettable events. Catering Connection is a full-service catering and event...  ...every event we serve. Position Summary As the Event Coordinator , youll play a key role in supporting our Vice President,... 

UPMC Southwestern PA

PM&R with Interventional Pain Management - UPMC - Outpatient - No Call! Job at UPMC Southwestern PA

 ...Musculoskeletal Centers - UPMC has an opening for a physical medicine and rehabilitation physician fellowship-trained in interventional pain management. The physician will assess patients in an outpatient clinic setting and have access to office-based fluoroscopy suites... 

Source One Technical Solutions

Research Scientist I (Polymer Science) Job at Source One Technical Solutions

 ...global medical device company in Fort Worth, TX. Job Title: Research Scientist I (Contractor) Pay Rate: $41.20/hr (W-2)...  ...principles Experience working in regulated industry such as pharmaceutical or medical devices Strong oral and written communication... 

Giacare Inc

Nurse Practitioner - Flight Medicine Job at Giacare Inc

 ...Description About the Role: In anticipation of future government awards, GiaCare Inc. is now accepting applications for Nurse Practitioner Flight Medicine to support Luke, Air Force Base, Phoenix, AZ. Education: ~ Masters Degree in Nursing; Graduate from an...